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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enquiries@activeroot.co.uk. If your return is accepted, please send the package back to:

Active Root
Unit 26, Imex Business Centre, Dryden Road
Loanhead
EH20 9LZ

Once return is received we will process the refund back to the account you originally used to buy the product.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at enquiries@activeroot.co.uk.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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