Shipping Policy
All order are shipped with our shipping partner Royal Mail using Tracked services
We offer free 2-5 working day tracked delivery on UK orders over £40*.
We will endeavor to fulfill all orders then same day if received before 14:00 on weekdays and 10:00 on Saturdays.
BANK HOLIDAY POSTAGE
Please note we are unable to post on Sundays and UK public holidays. Order delays will occur according to your order date and the number of overlapping bank holiday days. Our shipping partners Royal Mail categorise bank holidays as 'closed days'. Please check Royal Mail closed days here.
POSTAL STRIKES
Postal strikes - we will not have our scheduled Royal Mail collections on strike days. Depending on length of the strike there will be a 1-2 working day delay on all orders. This applies to 1st and 2nd class rates.
UK Shipping
Below is a table of our standard shipping rates for UK domestic services with Royal Mail - Tracked.
| Order size (£) | Shipping Type | Postage Price (£) |
| < £40.00 | UK - 2-5 days TRACKED 48 - Ordered MON-SAT - ex public holidays | £2.99 |
| £40.00 > | UK - 2-5 days TRACKED 48 - Ordered MON-SAT - ex public holidays | FREE |
| ALL ORDERS | UK - 1-2 days TRACKED 24 - Ordered MON-SAT - ex public holidays | £5.99 |
International Shipping
Below is a table of our basic shipping rates for International orders.
Please note - taxes, duties and tariffs to destination country are incurred by buyer and not Active Root
| ALL ORDERS | International Standard 10-12 business days | Calculated at checkout according to destination country |
Damaged, lost or late delivery
We pride ourselves on excellent customer service and strive to ensure your order arrives correctly, on time and you are delighted with it. However occasionally things can go wrong with parcel preparation and postage 🌧🌪💨💦🌊. If there is a mistake with the order or the product is damaged or lost in transit please send an email to enquiries@activeroot.co.uk outlining the issue. If possible a quick photo would be good too (obviously difficult if the parcel hasn't arrived 😉). If we're at fault we'll send a replacement as soon as possible.