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We use a combination of Royal Mail Tracked for smaller deliveries and Parcel Force Tracked for larger ones.
We offer free 2-5 working day tracked delivery on UK orders over £40*.
We will endeavour to fulfil and send orders completed before 1pm on weekdays on the same day.
BANK HOLIDAY POSTAGE
Please note we are unable to post on UK public holidays. Order delays will occur according to your order date and the number of overlapping bank holiday days. Our couriers Royal Mail and Parcel Force categorise bank holidays as 'closed days'. Please check Royal Mail & Parcelforce closed days here.
POSTAL STRIKES
Postal strikes - we are unable to post on Royal Mail and Parcelforce strike days. Depending on length of the strike there will be a 1-2 working day delay on all orders. This applies to 1st and 2nd class rates.
Below is a table of our basic shipping pricing for UK domestic and abroad.
| Order size (£) | Shipping Type | Postage Price (£) |
| £0.01 - £40 | UK - 2-5 days TRACKED - Ordered MON-FRI - ex public holidays | £2.99 |
| £40 plus | UK - 2-5 days TRACKED - Ordered MON-FRI - ex public holidays | FREE |
| £1 - £34.99 | UK - 1st class 24hr TRACKED - Ordered MON-FRI - ex public holidays | £4.99 |
| £35 - £50 | UK - 1st class 24hr TRACKED - Ordered MON-FRI - ex public holidays | £9.99 |
| £50 - £199.99 | UK - 1st class 24hr TRACKED - Ordered MON-FRI - ex public holidays |
£20 |
| International Shipping | ||
| Please note - taxes, duties and tariffs to destination country are incurred by buyer and not Active Root | ||
| £0 - £22 | International Standard 10-12 business days | Calculated at checkout according to destination country |
| £15-£49.99 | International Standard 10-12 business days | Calculated at checkout according to destination country |
| £50.00 - £199.99 | International Standard 10-12 business days | Calculated at checkout according to destination country |
| £200+ | UK and International | See below |
*Free 2-5 day TRACKED delivery is applied on orders between £40 and - £199.99. Larger orders over £200 are subject to courier costs which are dependent on weight and size of order. We will get in touch with you once you've complete your order. Rest assured we will pass on the best delivery price we can obtain.
Damaged, lost or late delivery
We pride ourselves on excellent customer service and strive to ensure your order arrives correctly, on time and you are delighted with it. However occasionally things can go wrong with parcel preparation and postage 🌧🌪💨💦🌊. If there is a mistake with the order or the product is damaged or lost in transit please send an email to enquiries@activeroot.co.uk outlining the issue. If possible a quick photo would be good too (obviously difficult if the parcel hasn't arrived 😉). If we're at fault we'll send a replacement as soon as possible.
