Shipping Policy
All UK orders are shipped with Royal Mail Tracked services. We also offer DPD Next Day for faster delivery. For international orders our shipping partner is FedEx.
We offer free 2 to 5 working day tracked delivery on UK orders over £40*. For international orders, the delivery estimate is 2 to 11 working days.
BANK HOLIDAY POSTAGE
Please note we are unable to post on UK public holidays. Order delays will occur according to your order date and the number of overlapping bank holiday days. Our shipping partners categorise bank holidays as closed days. Please check Royal Mail closed days here.
UK Shipping
Below is a table of our standard UK domestic services.
| Order size (£) | Shipping Type | Postage Price (£) |
|---|---|---|
| < £40.00 |
Royal Mail Tracked 48, estimated 2 to 5 working days. Ordered Mon to Sat, excluding public holidays. Cut-off: 15:00 (Weekdays), 11:00 (Weekends) |
£2.99 |
| ≥ £40.00 |
Royal Mail Tracked 48, estimated 2 to 5 working days. Ordered Mon to Sat, excluding public holidays. Cut-off: 15:00 (Weekdays), 11:00 (Weekends) |
FREE |
| ALL ORDERS |
DPD Next Day for next working day delivery. Ordered Mon to Sat, excluding Sunday and public holidays. Cut-off: 14:00 (Weekdays), 11:00 (Weekends) |
£3.99 |
| ALL ORDERS |
Royal Mail Tracked 24, estimated 1 to 2 working days. Ordered Mon to Sat, excluding public holidays. Cut-off: 15:00 (Weekdays), 11:00 (Weekends) |
£5.99 |
*Free delivery threshold applies to UK mainland orders only. DPD Next Day available for: England, Scotland & Wales (excluding Scottish Highlands and Islands). Orders
International Shipping
All international orders are shipped via FedEx International Connect Plus DDP (Delivered Duty Paid).
| Order size | Service | Price |
|---|---|---|
| ALL ORDERS | FedEx International Connect Plus. Delivery estimate 2 to 11 working days. | Shipping, duties, and import taxes are calculated at checkout according to destination country. |
Damaged, lost or late delivery
We pride ourselves on excellent customer service and strive to ensure your order arrives correctly and on time. If there is a mistake with the order, or the product is damaged or lost in transit, please email enquiries@activeroot.co.uk with a brief outline of the issue. If possible, include a quick photo. If we are at fault we will send a replacement as soon as possible.