Shipping Policy
All UK orders are shipped with our shipping partner Royal Mail using Tracked services, for International Order our shipping partner is FedEx.
We offer free 2-5 working day tracked delivery on UK orders over £40*. For international orders the Delivery Estimate is 2–11 working days.
BANK HOLIDAY POSTAGE
Please note we are unable to post on UK public holidays. Order delays will occur according to your order date and the number of overlapping bank holiday days. Our shipping partners Royal Mail categorise bank holidays as 'closed days'. Please check Royal Mail closed days here.
UK Shipping
Below is a table of our standard shipping rates for UK domestic services with Royal Mail - Tracked.
| Order size (£) | Shipping Type | Postage Price (£) |
| < £40.00 |
|
£2.99 |
| £40.00 > |
|
FREE |
| ALL ORDERS |
|
£5.99 |
International Shipping
All orders are shipped via FedEx International Connect Plus DDP (Delivered Duty Paid)
| ALL ORDERS |
FedEx International Connect Plus
Delivery Estimate 2–11 working days. |
Shipping, Duties and Import Taxes are calculated at checkout according to destination country |
Damaged, lost or late delivery
We pride ourselves on excellent customer service and strive to ensure your order arrives correctly, on time and you are delighted with it. However occasionally things can go wrong with parcel preparation and postage 🌧🌪💨💦🌊. If there is a mistake with the order or the product is damaged or lost in transit please send an email to enquiries@activeroot.co.uk outlining the issue. If possible a quick photo would be good too (obviously difficult if the parcel hasn't arrived 😉). If we're at fault we'll send a replacement as soon as possible.