FAQs
About Active Root
What are the benefits of ginger upon athletic performance?
Ginger has been used to cure nausea and sea sickness since ancient Chinese times. However, until now, its athletic performance benefits have never been properly applied. Active Root uses natural root ginger in all its products to help soothe the stomach and prevent gastric discomfort before, during and after exercise. Studies have shown that 30%-50% of endurance athletes suffer from gastrointestinal (GI) discomfort.
That’s hardly surprising given the impact on the body of activities such as running, cycling and swimming. Further information on how ginger can make you feel better during exercise are in our science section.
What ingredients does Active Root contain?
All four of the ingredients in Active Root are familiar and natural: unbleached cane sugar, citric acid, sea salt and natural root ginger. We have configured these ingredients into a formula that helps keep the body balanced, fuelled and hydrated for longer than similar products. Our formula is completely free of artificial sweeteners, preservatives and colours and was created with the help of our resident Sports Nutrition Scientist Huw Stradling. He has over five years’ experience of working on nutritional plans for high-level sports teams across the UK. Huw says, "Our simple ingredients profile creates a cleaner tasting, better performing product. Understanding what is going into the body helps athletes trust what they are drinking and how it will aid performance." Please read the positive feedback from athletes using Active Root.
Is Active Root vegan?
Yes! All the ingredients in Active Root are suitable for vegans and are produced using methods that do not introduce or use meat or derivatives of meat. Our products are manufactured under strict hygiene guidelines where no contaminants can be introduced to the recipe.
When do I drink Active Root? Before, during or after?
Active Root can be drunk before, during and after exercise. For more information see our science page.
Where can I buy Active Root?
You can buy Active Root on our website (which you're on now), online retailers, high street retailers and at events.
Delivery
What do I do if my order hasn’t arrived?
If your order hasn’t arrived within our shipping time frame, please contact us via email: enquiries@activeroot.co.uk.
What do I do if my order is missing an item(s)?
If anything is missing from your order, please let us know, including your order number and what is missing, via email: enquiries@activeroot.co.uk.
Do you ship internationally?
We ship internationally to the following countries: France, Netherlands, Germany, Ireland, Jersey, Guernsey, Norway, Norway, Sweden, Switzerland, USA, and Canada.
Shipping costs are calculated at checkout.
Returns
What is your returns/refund policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For more info regarding our returns policy, click HERE
Subscriptions
How do I set up a subscription?
To set up a subscription, follow the steps below:
- Go to the product page.
- Select the flavour and quantity you want.
- Under the quantity option, choose how often you would like them delivered (every 1 or 2 months).
- Add to your Shopping Cart.
- Checkout and complete your subscription purchase!
How do I amend/cancel my subscription?
If you want to make changes, or cancel your subscription, you can do that via your account. Either click on the ‘Your Account’ or ‘Subscriptions’ under Quick Links at the bottom of the page.
Is there a fee to amend/cancel my subscription?
There is no fee to make changes or cancel your subscription.
The Science Of Ginger
How much Ginger can I have a day?
To achieve normal digestion during exercise, we recommend a maximum adult dosage of ginger per day of up to 5,000mg (5g).
How much Ginger is in Active Root?
The amount of ginger in our products is as listed below:
- Sports Drink Mix = 239mg Ginger per serving
- Electrolite Drink Mix = 203mg Ginger per serving
- Energy Chews = 1452mg Ginger per serving
- Energy Gel Mix = 102mg Ginger per serving
- Recovery Drink Mix = 199mg Ginger Per serving
Aside from its stomach-settling properties, what other benefits does Ginger have?
The ginger in Active Root products not only helps calm your stomach, but is also packed with anti-inflammatory compounds that can help sore muscles recover faster.